Axis Bank Limited looking for MBA 2021 passed out
Axis Bank Limited:
Profile : Branch Relationship Officer / Teller
Educational Qualification : MBA (Completed)
Locations : Pan Haryana
About Branch Banking: The branches act as the
face of Axis Bank for millions of retail customers and is, hence, an integral
part of the Bank’s strategy. Branches play a major role in deposit mobilization
from New-To-Bank (NTB) customers, and are also core drivers of the Bank’s
customer engagement strategy across products and services
About the Role:
- As
a part of the branch banking team, Branch Relationship Officers (BROs) are
responsible for providing financial solutions to customer by offering
bank’s products, providing service to existing and New-To-bank customers
in the branch and adding new customers through referral generation
activities and customer visits.
- They
will be required to use their communication skills to add new customers
and Cross Sell of Bank products.
- As
part of daily cadence, BROs are required to engage with existing customers
of Bank which are mapped to their portfolio for offering additional
products of the bank as per the need of the customer.
- BROs
are expected to process customer transactions and Service requests within
defined turnaround time (TAT) and ensure end to end closure.
- BROs
may also be posted as teller as per organization’s requirements for
processing cash transactions of customers.
- BROs
shall introduce customers to alternate channels of banking such as
Internet Banking, mobile banking, WhatsApp banking wherever possible
Key Responsibilities:
- Offering
solutions and Cross selling Bank’s retail banking and third party products
as per assigned budgets. (Eg. Life insurance, General insurance, Mutual
Funds, Loans etc.)
- Achieve
Business budgets as assigned by the organization on a monthly basis
consistently.
- Generating
referrals and leads of new customers for sale of bank’s products.
- Promoting
bank’s products by taking part in marketing activities and customer visits
outside the branch.
- Contact
existing customers for bringing in more deposits and cross selling of
bank’s products.
- Timely
and accurate processing of customer transactions and requests.
- Handle
customer queries and provide correct solutions to ensure there are no
customer complaints.
- Follow
all compliance guidelines (regulatory and legislative) for each activity
released from time to time.
- Ensure
that all audit requirements of the bank are met optimum audit rating.
- Complete
all mandatory certifications required for the role (EUIN, SP Certification
etc.)
- Complete
all learning activities/ trainings conducted by the bank from time to
time.
- Daily
entry of interaction with customers in bank’s CRM system.
- Participate
and follow all initiatives/ Campaigns/ Drives that are undertaken by the
bank from time to time
Qualifications:
Optimal qualification for success on the job is:
- Graduation/
Post-Graduation from a recognized institute
Role Proficiencies: For
successful execution of the job, the candidate should possess the following:
- Knowledge
of banking regulations and norms
- Maintain
a high level of knowledge of banking products and services
- Good
communication (both verbal and written) skill in both English and the
local language
- Ability
to handle pressure and meet deadlines
- Good
networking and relationship building skills
Salary Structure :
Comments
Post a Comment