MasterCard Off campus Recruitment Drive 2023 | Hiring Entry-level Production Support Engineer
MasterCard Off campus Recruitment Drive 2023 | Hiring Entry-level Production Support Engineer
Job Title: Production Support Engineer
Experience: Freshers/Entry Level
Qualification: BE/B.Tech/BCA/BSC/MCA or Any Related
Overview:
- This Job demands L1 Application Support, Alert handling, Monitor application
- health check and involvement in any Event, Incident and Problem
- Management Process.
- Deliver world class technical support for MasterCard applications and
- infrastructures, enabling growth, diversification and new business generation.
- Provide 24x7x365 support for MasterCard applications, with focus on
- minimizing impact to Customers and internal users.
- Monitor the application and infrastructure, and be a key stakeholder in
- MasterCard Incident and Change Management processes.
- Regularly perform data analysis to determine MasterCard’s performance and
- identify areas of improvement.
- Have you worked in a Production Support Environment?
- Do you like to triage and drive events to resolution?
- Do you like to interact with Customers, vendors, and support teams on a global scale?
Role:
- Perform L1 Application Support services on a 24x7x365 basis. Email Based Alert Monitoring - Initial response & triage of alerts using SOP
- Validation of CRQ’s using Alerts or Dashboards
- Application Performance and Monitoring using Dashboards
- Problem Ticket creations & follow-ups for Alerts reductions
- Alerts/Volumetric reporting (Bi-weekly, Monthly)
- Participation in TRT/Bridge calls for Critical alert resolution
- Soft Skills & Situation Management over the phone call
- Contribution in Knowledge Management - create/update new or existing SOP
- Assign incidents generated by monitoring tools to corresponding application and support teams using SOPs.
- Escalate and engage Incident Requests and Change Requests to respective application teams using escalation matrix.
- Communicate and correlate any events triggered during a change window to corresponding application teams to ensure application availability.
- Regularly perform data analysis to determine Customer’s program performance and identify areas of improvement
- Increase quality of work through streamlining of processes, reducing alert counts, innovating wherever/whenever possible, and through various other continuous improvement opportunities.
- The approved service management tool(s) (e.g., Remedy) will serve all specific incidents, changes and service requests.
- Person should be ready to work in Shifts.
Skills:
- Bachelor’s Degree or equivalent work experience.
- Basic understanding of UNIX scripting
- Experience on batch scheduling & Monitoring
- Basic understanding of SQL/Oracle or any other relational database
- Knowledge on tool monitoring (Splunk, Dynatrace & Omnibus)
- Effective problem and troubleshooting skills
- Knowledge of ITSM best practices
- Effective written and verbal communication skills
- Effective interpersonal skills.
- Knowledge of Mainframe skills – JCL, OPC/CA7 (Job Scheduler)
- Alert Tools – Xmatters , Nagios, Azure Monitor, IPMON, Zabbix
Job Location: Pune
Salary: High in Industry
Registration link: www.tinyurl.com/gjust-drive-open
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